Refund & Cancellation Policy
Electric Cycles, Scooters, and Mopeds
Due to the nature and size of our products, we do not accept returns or refunds for Electric Cycles, Scooters, or Mopeds. However, if your product is damaged or defective upon delivery, please refer to our Damage & Defect Policy below.
Electric Battery Packs
You may request a return within 1 calendar day from the date of delivery. To be eligible for a return:
- The item must be unused and in its original condition.
- It must be returned in the original packaging with proof of purchase.
Refund Process
Once we receive the item, our team will inspect it and notify you of the status. If approved, we will process a refund after deducting applicable return fees, cancellation fees, and other charges. The refund will be credited to your original payment method within 28 days, subject to your card issuer’s policies.
Return Shipping Costs
- Customers are responsible for return shipping costs.
- Shipping costs are non-refundable and will be deducted from the refund amount.
Electric Motor Kits, Components, Accessories & Parts
Due to the DIY nature of our motor kits and the risks associated with handling high-voltage electrical components, all purchases of electric motor kits, accessories, and parts are at the customer’s own risk. Doddle Electric is not responsible for any damage or injury caused due to improper handling or installation.
As a result, we do not accept returns or offer refunds for the following items:
- Electric motor kits
- Motor controllers
- Throttles
- Pedal assist systems
- DC-DC converters
- Any other accessories or components
Damaged or Defective Products
All our shipments undergo strict quality checks. However, if you receive a damaged, defective, or incorrect product, you may request a replacement.
Replacement Process
- Report the issue within 24 hours of delivery by emailing info@doddle.in with:
- Order details
- Clear photographs of the damaged or defective product
- We will arrange a free return shipment and process a replacement within 15 working days after verifying the claim.
Need Help?
For any return, refund, or replacement inquiries, please reach out to us at info@doddle.in. Our team is happy to assist you!
Our focus is complete customer satisfaction. If you are displeased with the services provided, we will refund back the money (according to our refund policy), provided the reasons are genuine and well-proven after a thorough investigation by our concerned teams.
Cancellation Policy
Your order can be cancelled within 24 hours after placing your order. If you opt for cancellation after the product status is ‘shipped’ or ‘out for delivery’, the company can exercise a right to levy a ‘cancellation fee’ before processing the refund for your order.
Return Policy
Once the product/s is delivered, it can not be returned or cancelled and no refund will be provided for the same. Product/s is shipped on client/customer risk, we are not liable for any damage in transport.
Refund Policy
In case of cancellation, the cancellation fee is to be borne by the clients/customers.
After deducting the cancellation fee, Refunds will be issued to the original source account provided at the time of purchase. After the refund has been initiated from our end, the refund amount is expected to reflect in the customer’s source account within 7 to 15 business days according to the norms and rules issued by the Reserve Bank of India (RBI).
The cancellation fee is as follows:-
- Within 24 hours of placing your order, No cancellation fee if the order is not processed for dispatch.
- If the status of your order is shipped 10% of the total order value
- If the status of your order is out for delivery 30% of the total order value
Please note that our cancellation and refund policies are subject to change without prior notice.
Delivery & Shipping Policy
You confirm that the address at which delivery of the product(s) ordered by You is to be made, is correct and proper in all aspects. In the event that a non-delivery occurs on account of a mistake by You (i.e. wrong name or address or any other wrong information or non-availability of recipient), any extra cost incurred by the Company for re-delivery shall be claimed from You and You shall bear such expenses. Further, the Company shall not be responsible for any damages or losses incurred due to any mishandling of any third-party delivery services provider in transit.
If the Company is unable to deliver such ordered products due to any reason, the Company will refund such amount through the same online mode of payment made by You or will give credit in the form of deposit in Your account for the amount received from the sale of such product, that could not be delivered to You, within 90 (ninety) business days.
You will be required to enter a valid phone number, email id while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by the Company via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. The Company may use Your personal information to initiate any promotional phone calls or SMS’ unless expressly denied by the User.