FAQs
General Questions
What is an e-bike, and how does it work?
An e-bike is a bicycle equipped with an electric motor and battery to assist with pedaling. You can ride it like a regular bike and activate the motor to make pedaling easier, especially on hills or long rides.
How is an e-bike different from a regular bicycle?
An e-bike has a motor and battery that provide pedal assistance, making it easier to ride over long distances, steep hills, or with heavy loads.
Who can use an e-bike? Is there an age limit?
E-bikes are suitable and are designed to accommodate teens and adults of varying ages. They offer adjustable features to cater to individual preferences and requirements.
Do I need a license to ride an e-bike?
No. Electric cycles with a 250W motor and a top speed of 25 km/h do not require a driving license, registration, or insurance under current Indian regulations.
What are the environmental benefits of using an e-bike?
Electric cycles produce zero tailpipe emissions, consume significantly less energy than petrol vehicles, and help reduce traffic congestion—making them a sustainable and eco-friendly commuting option.
What are the environmental benefits of using an e-bike?
E-bikes reduce greenhouse gas emissions compared to cars, consume less energy, and offer a sustainable alternative for commuting.
What are the health benefits of using an e-bike?
Riding an electric cycle offers several health benefits:
- Improves cardiovascular fitness
- Strengthens muscles and builds endurance
- Burns calories and supports weight management
- Reduces stress and improves mental well-being
- Encourages regular physical activity with motor assistance for longer rides
How is an e-bike better than a regular bicycle?
Electric cycles make riding easier by offering motor assistance, helping riders tackle hills, longer distances, and daily commutes comfortably. They are also easier on joints, reduce fatigue, and encourage consistent physical activity—making them suitable for riders of all fitness levels.
What are the key benefits of riding an electric cycle?
- Pocket-friendly daily commuting
- Silent and smooth operation
- Time-saving in traffic
- Comfortable and enjoyable riding experience
Is an electric cycle suitable for daily office commuting?
Yes. Electric cycles like Velzi are specifically designed for daily office commutes. They offer a comfortable riding posture, pedal assistance to reduce fatigue, and low running costs—making them ideal for everyday city travel.
Can I ride an electric cycle without pedaling?
Yes. You can ride most electric bikes with just throttle and no pedal. But pedal assistance ensures better range, efficiency.
Is riding an electric cycle safe in traffic?
Yes. Electric cycles are designed to be stable and visible, with features such as LED headlights, horns, and reliable brakes. Riders are advised to follow traffic rules and wear safety gear for a safe commuting experience.
Can electric cycles be used by senior citizens?
Electric cycles like Velzi E bikes with its step thru frame are suitable for senior riders who are comfortable riding a bicycle. Pedal assist reduces strain on joints, making riding easier compared to traditional bicycles.
Product Features
How far can an e-bike go on a single charge?
Velzi offers a range of up to 85 km per charge under ideal riding conditions. Actual range may vary depending on factors such as riding mode, terrain, rider weight, pedal assist level, throttle usage, and road conditions.
What is the maximum speed of your e-bikes?
Our e-bikes have a maximum assisted speed of 25 km/h to comply with regulations.
What is PAS (Pedal Assist System)?
PAS stands for Pedal Assist System. It senses your pedaling and provides motor assistance accordingly, making rides smoother, easier on the knees, and more efficient—especially during daily commuting.
What kind of motor and battery do your e-bikes use?
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Doddle’s Velzi electric cycles are equipped with:
- 250W brushless hub motors, integrated into the rear wheel
- 48V lithium-ion batteries, designed for durability, efficiency, and reliable performance
Are your e-bikes waterproof?
Yes. Our electric cycles are water-resistant and can handle light rain and splashes. However, they should not be submerged in water or exposed to heavy flooding.
How many riding modes does Velzi have?
Velzi offers multiple riding modes, allowing riders to choose the level of motor assistance based on comfort, terrain, and battery efficiency. They areÂ
- Pedal
- Pedal AssistÂ
- Throttle
- Cruise ControlÂ
- Walk assist
Can Velzi handle bad roads and potholes?
Yes. With fat tyres, dual suspension, and a sturdy frame, Velzi is engineered to handle uneven roads, speed breakers, and rough patches commonly found in Indian cities.
Is Velzi suitable for long-distance riding?
Velzi is designed primarily for urban and suburban commuting with longer rides that are possible because of it unique ergonomic and design, dual suspensions, wide seat making it most comfortable electric cycles in India.
Does the electric cycle make noise while riding?
No. Electric cycles operate silently, offering a smooth and noise-free riding experience compared to petrol vehicles.
Can accessories be added to Velzi?
Yes. Velzi supports a range of plug-and-play accessories to enhance convenience and usability.
Does Velzi support carrying luggage or bags?
Depending on accessories, Velzi can support carrying light luggage suitable for daily commuting.
Battery and Charging
How long does it take to charge an e-bike battery?
Charging typically takes 4–5 hours, depending on the battery capacity.
Can the battery be removed for charging?
Yes, our e-bikes have removable batteries, allowing you to charge them conveniently indoors.
How can I check the battery charge status?
Battery charge status can be checked using:
- The battery’s built-in indicator
- The digital display on the electric cycle
How long does an e-bike battery last before it needs to be replaced?
Electric cycle batteries generally last 3–5 years or approximately 500–1,000 charging cycles, depending on usage, charging habits, and maintenance.
Are replacement batteries available, and how much do they cost?
Yes, replacement batteries are available. Prices vary by model and capacity.
Can I charge the electric cycle battery at home?
Yes. The removable battery can be charged using a regular household power socket.
Is it safe to leave the battery charging overnight?
We recommend unplugging the battery once fully charged to maintain battery health and safety.
What happens if the battery runs out during a ride?
If the battery is depleted, you can continue riding Velzi like a regular bicycle by pedaling.
Does frequent charging affect battery life?
No. Lithium-ion batteries are designed for frequent charging. Following recommended charging practices helps maintain battery health.
COMPARISONS & BUYER DOUBTS
How is an electric cycle different from an electric scooter?
Electric cycles are lighter, more affordable, and promote active riding through pedal assistance, while electric scooters are heavier and require registration and licensing in many cases.
Is an electric cycle better than a petrol scooter for short distances?
For short to medium daily commutes, electric cycles are often more cost-effective, easier to maintain, and better suited for traffic-heavy areas.
Can electric cycles replace a scooter for daily commuting?
For many urban commuters, electric cycles can replace scooters for daily travel, especially for distances up to 10–20 km per day.
How does the cost of owning an electric cycle compare to a petrol scooter or regular bicycle?
Electric cycles have no fuel cost, lower maintenance, and minimal running expenses. Compared to petrol scooters, they are far cheaper to own long-term. Compared to regular bicycles, electric cycles offer motor assistance without significantly increasing ownership cost—making them a smart, low-cost commuting option.
Maintenance & Repairs
How often does an e-bike need servicing?
Electric cycles require maintenance similar to regular bicycles. We recommend a service check every 3 months or 3,000 km, whichever comes first.
What should I do if my e-bike stops working?
Please contact our customer support team or visit the nearest authorized dealer or service partner. Avoid attempting complex electrical repairs on your own.
Are spare parts available for your e-bikes?
Yes. We offer a full range of spare parts, including tyres, brakes, batteries, and electrical components.
Can I repair the e-bike myself, or do I need professional assistance?
Basic maintenance such as tyre changes or chain lubrication can be done at home. For motor, battery, or electrical system issues, professional service assistance is recommended.
Do you offer a warranty on your e-bikes?
Yes. Our warranty coverage includes:
- Lifetime warranty on the frame
- 2-year warranty on the battery
- 1-year warranty on motor and controller
- 6-month warranty on other electrical components
Mechanical parts are covered only for manufacturing defects. Please refer to our Warranty Policy for full details.
What kind of after-sales support does Doddle provide?
Doddle offers 24×7 customer support through call and video assistance, along with a growing service partner network.
How quickly are service issues resolved?
We aim to respond to service queries within 24 hours of being reported.
Are electric cycles expensive to maintain?
No. Electric cycles generally have low maintenance costs, similar to regular bicycles, with fewer moving parts than petrol vehicles.
How durable is Velzi for everyday use?
Velzi is built using durable components and is tested for everyday commuting conditions in Indian cities.
Can Velzi be used in rainy conditions?
Velzi can be ridden in light rain, but riding through deep water or heavy flooding should be avoided.
Purchasing & Policies
Do you offer EMI or financing options?
Yes. Doddle offers easy EMI and financing options. Please visit our website or contact us for the latest plans.
How can I experience an electric cycle before buying?
Doddle offers virtual product walkthroughs where our team explains features, usage, and current offers. Test rides may also be available depending on your location.
Do you offer test rides?
Yes. You can visit our authorized dealers for a free test ride. In select locations, doorstep test rides may also be available.
Do you ship electric cycles, and what is the delivery cost?
Yes, we ship to most locations. Doddle offers free door step delivery throughout India.
LEGAL & COMPLIANCE
Is Velzi legal to ride on Indian roads?
Yes. Velzi complies with Indian regulations for electric cycles, featuring a 250W motor and a top speed of 25 km/h.
Do electric cycles require RTO registration?
No. Electric cycles that meet the 250W and 25 km/h criteria do not require RTO registration.
Are electric cycles allowed on public roads?
Yes. Electric cycles can be ridden on public roads where bicycles are permitted.
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