Privacy Policy

1. Introduction

Doddle Electric Pvt. Ltd., a private limited company having CIN U34300MH2021PTC360534 and incorporated under the Companies Act, 2013 (hereinafter referred to as “Doddle”, “Company”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal data in accordance with applicable laws of India, including the Information Technology Act, 2000, related rules, and the Digital Personal Data Protection Act, 2023.

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, interact with us, or use our products and services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

a) Personal Information

Information that can identify you, including but not limited to:

• Name
• Mobile number
• Email address
• Address (billing and shipping)
• Order and purchase details

b) Sensitive Personal Data or Information (SPDI)

As defined under applicable Indian laws, including:

• Account passwords
• Financial information such as card or bank details (processed through secure third-party payment gateways and not stored by us)

c) Non-Personal Information

• IP address
• Browser type
• Device information
• Website usage data and analytics

3. Purpose of Data Collection

We collect and use your information for the following purposes:

1. Order processing, fulfilment, and invoicing
2. Customer support, service requests, and after-sales assistance
3. Communication regarding products, services, updates, and promotions
4. Website performance analysis and improvement
5. Security, fraud prevention, and risk management
6. Compliance with legal and regulatory requirements

Any change in the purpose of data collection will be communicated through updates to this Privacy Policy.

4. Use of Feedback, Reviews & Testimonials

We may collect and use customer feedback, reviews, ratings, testimonials, images, videos, or other user-submitted content shared with us through our website, social media platforms, email, events, service interactions, or other communication channels.

Such content may be used for:

• Display on our website
• Social media platforms
• Marketing, advertising, and promotional materials
• Product, service, and experience improvement

By voluntarily submitting such content, you grant Doddle Electric Pvt. Ltd. a non-exclusive, royalty-free, perpetual, worldwide right to use, reproduce, publish, modify, adapt, and display such content for the purposes stated above, in accordance with applicable laws.

5. Cookies and Third-Party Technologies

We use cookies and similar technologies to enhance user experience and analyze website traffic.

• Cookies help remember user preferences
• Web beacons help understand usage patterns
• Google Analytics is used to monitor and improve website performance

Users may control or disable cookies through browser settings. Disabling cookies may limit certain website functionalities.

Third-party links or advertisements, if any, are governed by their respective privacy policies, and Doddle is not responsible for their practices.

6. Data Sharing & Disclosure

We do not sell or rent personal data.

We may share information with:

• Payment gateway providers
• Logistics and delivery partners
• Authorized dealers, distributors, and service partners
• Legal, regulatory, or governmental authorities when required

All third parties are required to follow appropriate confidentiality and security standards.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with applicable legal, accounting, and regulatory requirements.

Data that is no longer required is securely deleted or anonymized.

8. User Rights

Users have the right to:

1. Request access to their personal data
2. Request correction or update of inaccurate data
3. Withdraw consent for non-essential communications
4. Request deletion of personal data, subject to legal obligations
5. Raise concerns or grievances regarding data use

Requests may be made by contacting the Grievance Officer.

9. Data Security

We implement reasonable administrative, technical, and physical security measures in line with ISO/IEC 27001 standards to protect personal data.

However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

10. Children’s Privacy

Our website and services are not intended for individuals below the age of 18 years. We do not knowingly collect personal data from minors.

11. Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be effective upon posting on the website. Continued use of the website constitutes acceptance of the updated policy.

12. Grievance Officer

In accordance with applicable laws, users may contact the Grievance Officer at:

Email: info@doddle.in
Phone: +91 9987115536

We aim to resolve grievances in a timely manner.