Terms & Conditions

Welcome to www.doddle.in (the “Website”).
This Website is owned and operated by Doddle Electric Pvt. Ltd. (“Doddle”, “Company”, “we”, “us”, or “our”).

By accessing or using this Website, you (“User”, “You”, or “Visitor”) agree to be bound by these Terms & Conditions, along with our Privacy Policy, Warranty Policy, and Return & Refund Policy. If you do not agree, you must not use this Website.

This document is an electronic record under the Information Technology Act, 2000 and applicable rules thereunder and constitutes a legally binding agreement under the Indian Contract Act, 1872.

1. Eligibility

By using this Website, you confirm that:

• You are at least 18 years of age
• You are legally competent to enter into a binding contract
• You are using the Website for lawful purposes only

2. Definitions

• Confidential Information: Personal information provided by the User, including name, email, phone number, address, and other details required for service delivery
• User: Any individual accessing or using the Website
• Intellectual Property: Trademarks, copyrights, logos, content, designs, software, and business concepts owned by Doddle
• Cyber Crime: Any illegal or unauthorized activity carried out using the Website

3. Services

Doddle designs, manufactures, and sells:

• Electric bicycles
• Electric scooters and mopeds
• Electric vehicle components, accessories, and related products

The Website provides information, booking, purchasing, and customer support services related to these offerings.

4. User Account & Responsibility

• Users may be required to create an account to access certain features
• Users are responsible for maintaining the confidentiality of login credentials
• All activities conducted through a User’s account shall be deemed to be carried out by the User
• Doddle reserves the right to suspend or terminate accounts in case of misuse, breach, or security concerns

5. Payments & Third-Party Gateways

• Payments are processed through third-party payment gateways
• Doddle is not responsible for payment gateway failures, delays, or errors
• Users must review the payment gateway’s terms and privacy policy before making payments

6. User Conduct

Users agree not to:

• Engage in unlawful, fraudulent, or abusive activities
• Misuse another User’s account
• Violate privacy, intellectual property, or statutory rights
• Upload malicious software, viruses, or harmful code
• Post defamatory, obscene, hateful, or illegal content
• Interfere with Website security or functionality
• Use the Website for competing or unlawful commercial activities

Violation may result in immediate termination and legal action.

7. Intellectual Property Rights

• All Website content is the exclusive property of Doddle Electric Pvt. Ltd.
• No content may be copied, reproduced, distributed, or exploited without written permission
• Trademarks, logos, and brand elements may not be used without authorization
• Reverse engineering or replication of Website functionality is prohibited

8. User Submissions

Any content, feedback, ideas, images, or materials submitted by Users:

• Grant Doddle a royalty-free, perpetual, worldwide license to use such content
• May be used for business, marketing, or operational purposes
• May include use of User identification where applicable

9. Confidentiality & Data

• User data is handled in accordance with the Privacy Policy
• Data may be shared with affiliates, service partners, or authorities for legal, operational, or compliance purposes
• Doddle shall not be liable for unauthorized third-party breaches beyond reasonable control

10. Disclaimer & Limitation of Liability

• The Website is provided on an “as-is” and “as-available” basis
• Doddle does not guarantee uninterrupted or error-free access
• Product images, descriptions, weights, and specifications may vary
• Doddle shall not be liable for indirect, incidental, consequential, or punitive damages
• Statutory consumer rights that cannot be excluded remain unaffected

11. Prices & Availability

• Prices are subject to change without notice
• Availability of products is not guaranteed
• Doddle reserves the right to cancel or modify orders due to errors or inaccuracies

12. Returns, Refunds & Warranty

• Returns and refunds are governed by the Return & Refund Policy
• Product warranties are governed by the Warranty Policy
• These policies form an integral part of these Terms

13. Delivery & Risk

• Delivery timelines are estimates only
• Risk passes to the Customer upon delivery
• Doddle is not liable for delays caused by force majeure events
• Once delivered, products cannot be returned or cancelled except as per policy

14. Retention of Title

• Ownership of goods remains with Doddle until full payment is received
• Customers must store goods safely until title passes

15. Termination

Doddle may terminate access immediately if:

• Terms or policies are breached
• Payments are not completed
• Illegal or abusive activity is detected

Upon termination, user data may be deleted as per applicable law.

16. Indemnity

Users agree to indemnify and hold harmless Doddle, its directors, employees, and partners from any claims arising due to:

• Breach of these Terms
• Violation of laws
• Misuse of the Website

17. Governing Law & Jurisdiction

• These Terms are governed by laws of India
• Disputes shall be resolved by arbitration or courts located in Mumbai, Maharashtra

18. Amendments

Doddle reserves the right to modify these Terms at any time.
Continued use of the Website constitutes acceptance of updated Terms.

19. Grievance Officer

For any complaints or concerns:

Email: info@doddle.in
Phone: +91 9987115536

Resolution timeline: within 28 business days

20. Legal Notice

All Website content is © Doddle Electric Pvt. Ltd.
“Doddle” is a registered trademark.

Registered Office:
7 Gazdar Street, Shreeji Bhuvan, Chirabazar, Mumbai – 400002

Experience Store:
421, Kaliandas Udyog Bhavan, Prabhadevi, Mumbai – 400025